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Cancellation Policy

Your appointments are very important to Jentl and it is reserved especially for you. That being said, we understand that sometimes life happens; therefore, we respectfully request at least 24 hours notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.

The following fees will be chargeable:

Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
“NO SHOWS” will be charged 100% of the reserved service amount.
Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

The cancellation policy allows us the time to inform our standby guests of any availability. Jentl policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

About Jentl

Our mission at Jentl is to provide you with the ultimate salon/spa experience in a nurturing and peaceful environment. Jeanine’s staff is a warm and committed team who will work together to provide excellence. We take great pride in our craft and will always do our best to create a superb experience for you.

Contact Information

Address: Unit 1B Bateleur Office Park, Bellville, Western Cape

Whatsapp: 060 708 0534

E-mail: info@jentl.co.za

We are open:
Monday-Friday : 9 am-5 pm

Saturday : 9 am-2 pm

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